Client Feedback

Name*

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Email*

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Dear Client,

At the Law Office of Nancy L. Cavey, we pride ourselves on our delivery of quality service to the client and our attention to every detail. Your complete satisfaction with our services is our primary goal. To that end, we strive to understand our client's needs, concerns and expectations so we can cater our service to directly addressing those needs. We do this by collecting as much feedback as possible from our clients and by analyzing the client experience, from your perspective, we can continually improve our level of service. Thank you for taking the time to complete this survey, your participation is very much appreciated.

The Staff was polite and respectful at all times.*

The Staff was always prompt and on time*

The Staff responded to all communication in a timely manner*

You were kept informed and updated throughout the claims process*

How well were your concerns addressed by the Staff*

The Staff conducted themselves professionally*

Section 2

Who were you in contact with most often?*

From 1-10, how would you rate these interactions?*

Please enter a number from 1 to 10.

Who in the firm continually exceeded your expectations?*

On a scale of 1-100, rate your overall experience with The Law Office of Nancy L. Cavey*

On average, how many times per month did our office contact you?*

Was this:*

Too much
Just Enough
Too Little

What was the longest period of time you did NOT hear from us?*

Section 3

Please list two aspects of our practice you think should be improved*

Please list two aspects of our practice you thought were exemplary*

Think back carefully. How many times were your expectations not realized or forced to change because of unanticipated circumstances?*

If your expectations were significantly different than the final outcome, please explain.*

What are your feelings on the final outcome?*

In retrospect, were there times when you think you should have acted differently?*

How would you compare our firm to other law offices you have been/are a client of?*

Section 4 - Anything Else?

Is there anything this form did NOT address? Do you have any suggestions for improving the exit form or how we handle the exit process? Please comment any additional details in the box below. We value what you have to say and we want to share it with potential clients. If you would like to give us a written or video testimonial please let us know that it is ok to reach out for it.

Additional Comments:

Can we reach out for a video/audio testimonial from you?*

Yes
No

By hitting the submit button below, you give us the permission to use your written testimony/comments in our marketing to showcase your experience with the firm.

Client Feedback

Client Feedback Form

Dear Client,

Section 2

Section 3

Section 4 - Anything Else?